We promise that the information we provide you will be in plain English, clear and relevant. We provide information through:

• our tenancy agreement and information for new tenants
• our newsletter 4 times a year
• letters
• information leaflets
• email
• text messaging
• website
• home visits
• drop in events and meetings
• facebook and twitter

We will review the content of information and leaflets regularly in consultation with you to make sure that they are easy to understand, up-to-date and accurate. We will ask tenants and other community organisations for their views on:

• the content of our information booklets and leaflets
• what information leaflets are needed
• what information tenants and others would like to see in the newsletter
• other ways to give out information
• the content of our website and how easy it is to use