For repairs that are not an emergency you can: 

  •  report the repair online using the contact form by clicking “Report a Repair” below:

 

 

Emergency Repairs

If the repair is an emergency and there is a risk to your safety or serious damage to the property it is important you call us 24 hours on 0131 336 5282

Please note, emergency repairs are those which cannot wait until the office re-opens such as leaking pipes, complete loss of heat or power. Our Emergency Contractors will attend and make sure everything is safe.  Any follow up repairs will be completed in the following days.

For suspected gas leaks, loss of power supply and water or drainage problems, phone the following emergency numbers 

Click the boxes below to learn more.

Gas Escapes

If you smell gas, you should report this immediately – day or night – by calling free to the National Gas Emergency Service on 0800 – 111- 999. The national gas emergency service is operated by Scotia Gas Networks.

You will be asked for details on:

  • Address/ location of suspected gas escape / emergency
  • When the smell was first noticed
  • Where smell is most noticeable
  • Your name
  • Access information

You should:

  • Ventilate the building by opening doors and windows
  • Turn the gas supply off at the meter
  • Avoid using electrical switches / appliances
  • Avoid used of naked flames / do not smoke

Scotland Gas Networks aim to attend uncontrolled gas escapes within one hour of receiving a report.

Loss of Power Supply

This should be reported to Scottish Power Energy Networks by calling on 0800 0270404.

Water, Sewage and Drainage problems

These should be reported to Scottish Water by calling on Emergencies 0845 6008855 Customer Service / Special Assistance 0845 6018855.

Police Scotland – 101 following lost keys, break ins.

If using these, you should let us know what has happened as soon as possible so that we can arrange any follow up work which is needed.

Response times

We have three categories of repairs: Emergency, Urgent and Routine. These categories help us prioritise how long we need to complete the repair so we can let you know what to expect.  See more information about this by clicking the boxes below.

Emergency Repairs

Repairs that require immediate attention to ensure the safety of tenants and the security of the property. This includes total loss of water or electricity, total loss of heating (in cold weather), serious roof leaks, breaches of security to outside doors and windows.

Response time: within 4 hours

Urgent Repairs

Repairs that require attention to prevent further deterioration to the property or undue risk or inconvenience to the tenant including plumbing leaks, central heating faults, blocked drains, minor electrical faults

Response time: within 2 working days

Routine Repairs

Any other day-to-day repairs such as minor joinery and plumbing repairs.

Response time: within 10 working days

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