How we run our business

You can read about our various policies that we have in place relating to all aspects of running MHA below.

As per our organisation’s requirements we have individual policies listed.  Simply click on them to read each policy.  Some pertain directly to housing, such as our policies on Estate Management and Asset Management.  Other policies concentrate on our tenants and how we aim to take care of our tenants’ safety in their homes.  We do this through gas and electricity checks, checks for legionella and asbestos in the home, fire safety, and much more.  These are legal requirements. Others relate to our staff and our policies regarding them at work.  These include, but are not limited to, Lone Working, Statuary Sick-Pay or our Code of Conduct.  All of our policies are viewable.  You can also read our policies on all matters relating to our Board and its Members and our Tenant Participation Group.

This is your community and your knowledge, co-operation, and assistance are invaluable to us.  Nobody knows a community better than the people who live here; some for generations. We urge you to get involved in our Tenant Participation Group because your views matter to us.

In the interest of transparency we have also listed our Freedom of Information (FoI) policy, along with our Data Protection and Data Retention policies.

Anti Bribery Policy
Audit and Risk Committee Terms of Reference
Code of Conduct - Governing Body Member
Communications Policy
Entitlements, Payments and Benefits Policy
Anti Fraud and Corruption Policy
Induction Programme For Board Members
Personal Relationship Policy
Staffing Subcommittee Terms of Reference
Governing Body Member Role Description

What we do for our tenants

How we take care of the money

How we look after our houses

Estate Management Strategy

How we involve our tenants

Tenant Participation Strategy

How we keep everything safe

Electrical Safety Policy
Lift Maintenance and Inspections Policy
Infestations Policy
Landlord Facilities Health and Safety Policy Statement

What we do for our community

Community Development Strategy

How we look after our staff

Absence Management Policy
Code of Conduct (Staff)
Disciplinary Policy
Employment Terms and Conditions
Grievance Policy
Info and Communication Technology Strategy
Performance Management Policy
Employee Recruitment, Selection and Induction Policy
Unacceptable Actions Policy

What we do to keep our information safe

Data Protection Policy
Data Retention Policy

How we protect people’s right to information

Freedom of Information and Environmental Information Policy