When we review our Business Plan we set our Strategic Objectives. We currently have 6 Strategic Objectives that help us focus on what we want to achieve. You can click to see the Delivery Plan for 2021-21 towards each of our Strategic Objectives. At the end of the Financial Year we will publish and update on how we have progressed with achieving the objectives.

MHA Summary Delivery Plan 2021-22

You can also read more about our Strategic Objectives here.

Objective 1 – Enhance our Housing Service

We will strive to improve the impressive levels of performance that we currently achieve against the performance indicators of the Annual Return of the Charter (ARC).  We will aim to achieve our ambitious targets in 2021/22 and beyond to drive this level of high performance, continuous improvement and excellent customer service.

Objective 2 – Enhance our Housing Quality

Effective management of our physical homes will always be our core business.  In 2021/22, we will deliver on year 1 of our 3-year Investment Plan 2022-2024. We will continue our planned painting works to external buildings and internal communal areas to maintain our properties and enhance the local area.

Objective 3 – Maintain our Financial Sustainability

We will maintain the solid financial base of the organisation now and in the future. We recognise the need to achieve excellent services and value for money. However, we are also acutely aware of the requirements to ensure affordability of rent levels.

Objective 4 – Strengthen our Governance

We recognise the importance of the Association, Board and staff being fit for purpose and we will carry out a Strategic Options Appraisal in 2021/22 prior to the recruitment of a permanent Chief Executive.

Objective 5 – Support our Team

We recognise the vital importance of strong and visionary leadership from the Board and senior team to develop our staff to be the best they can be.  In 2021/22, we will build on this continuing our annual performance evaluations in line with our Performance Management Policy to ensure all parties understand the vision, values, strategic direction and delivery commitments of the organisation and their part in achieving same.

Objective 6 – Strengthen our Community Partnerships

We want to be a significant force for positive change and improved life opportunities for those who live in our community.  Since inception, this has been the raison d’être for MHA.  We will continue to work with customers, the community, local politicians and key public and voluntary sector partners to articulate what this will mean going forward.