Can I get help with rent?

If you are on benefits or have a low income, you may be entitled to housing benefit to cover your rent. We can help you make a claim and estimate how much you may be entitled to.

What happens if my familys income changes?

It may affect your housing benefit so contact us for advice as soon as your circumstances change.


How do I pay?

You can use your Allpay rent card to pay rent 24 hours a day, 365 days a year. Just phone 0844 557 6040 or log onto

Or phone us or call into our office to pay with a Debit card and your Allpay card.

Or you can pay rent with your Allpay card at any Post Office or PayPoint outlet.

Or you can set up a direct debit to pay directly from your bank account.

What happens if i don't pay my rent?

We understand that you may find yourself in arrears for all kinds of reasons and that you may find it difficult to sort out your financial problems. However we are here to help.  If you miss a payment or are paying late, we will send you a letter reminding you of your responsibility.  It’s important that you contact us straightaway.

What if i cant afford to pay the rent due in full?

We will give you every opportunity to come to an arrangement to pay any rent you owe. We will agree an amount you can afford to pay and will allow you to repay the debt in ins

What happens if I don’t pay what I have arranged to pay?

If you do not keep to an arrangement to pay and do not contact us, we will consider taking legal action to recover the money you owe and your tenancy

Legal Action

The first step in this process is to issue you with a ‘Notice of Proceedings’. This is a legal notice which gives you 28 days to make arrangements to repay the arrears.  You should contact us immediately and also contact an independent Advice Agency for legal advice.

Court Action

If you continue to be in rent arrears, then we will take you to court and our solicitor will ask the Sheriff for permission to evict you. You will also have to pay the costs of the court action so it is always best that you avoid this action.


We do evict tenants from their homes but this is always as a last resort. We will   continue to try and contact you to come to an arrangement to clear the arrears to avoid eviction.  If we do evict you, we will continue to take action to recover the debt.

Don't delay - contact us at

Muirhouse Housing Association

11 Muirhouse Medway

Edinburgh EH4 4RW

0131 336 5282



“Muirhouse Housing mean me more to me than words can describe. They have given me a beautiful home and I will forever be externally thankful. ”