Right to repair
Some repairs are covered by the Right to Repair regulations. This means if a qualifying repair is not attended to within the agreed timescale, you have the right to appoint another contractor. You are also eligible for compensation for the inconvenience if the repair is not carried out.
When you report a repair, we will let you know if it falls into this scheme. Alternatively, you can find out more information on Right to Repair on the Scottish Government website.